Senior Service Designer

Pond Innovation is looking to hire an experienced service designer/strategist to enhance our service design offering.  Recently acquired by PwC, we are strengthening our focus on creating outstanding customer experiences in the physical and digital worlds and increasingly where the two worlds converge.   At Pond, we deliver world-class design built upon insight immersion, strategic creation and outstanding craftsmanship.

As a senior service designer, you will be responsible for leading our service design offering across a variety of industries – both B2C and B2B as well as both physical and digital – bringing creative methods and an inspirational, collaborative approach to helping our clients create the experiences of tomorrow.  You will also be responsible for identifying service design opportunities across Pond/PwC’s portfolio of clients.

What we are looking for:

Creative, inspired, team player

7+ years of experience in service design or related

Deep understanding of design processes, methods and tools

Context-driven business development approach

Understanding and appreciation of brand strategy

Academic degree within a relevant field of study

A ‘roll up your sleeves and get into it’ style

Curious and thoughtful nature

What you can expect:

A dynamic, exciting workplace

Colleagues who will inspire and challenge you

Work with a variety of clients and industries

Close collaboration with our colleagues at PwC

Competitive compensation package

If this sounds like something for you, we’d love to hear from you. Please send some perspective on yourself, along with your CV to Mio Takahashi at